AI-Powered Customer Service for Telecom Sector
Customer support, call routing, network alerts, and lead conversion
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How we help your business
We design solutions tailored to the demands of the telecom sector, optimising operations and customer engagement.
Incoming Calls & Inquiries
Manage high volumes of customer inquiries efficiently with our AI, which swiftly resolves common issues such as service outages and plan updates.
Results after 3 months: 92% average automated resolution rate.
Outgoing Calls & Messages
Automate timely updates on network outages, payment reminders, and promotional offers, boosting customer retention.
Process Automation
We streamline internal operations by integrating AI with telecom tools, improving response times and minimising manual work.
Deep analytics
Our analytics tools can help you monitor call patterns, predict customer churn risks, and analyse network-related complaints to drive proactive strategies.
Free of charge we will offer specific solutions for your tasks
Forget one-size-fits-all approaches - get results tailored to your goals
To measure performance from the start, we define clear and specific KPIs aligned with your business objectives.
Customer feedback
Improve feedback collection processes to drive customer loyalty and satisfaction.
Key metrics: CSAT, NPS.
Retention marketing
Automate and refine customer retention strategies, increasing long-term engagement.
Key indicators: return rate, customer value, LTV.
Lead generation
Develop effective outreach scripts and tools to drive new customer acquisition.
Key indicators: cost per lead, upsell conversion rate
Custom Scenarios
Create tailored communication solutions to address complex telecom-specific challenges.
Case studies
Reducing Churn with Proactive Retention Campaigns
ConnectTel deployed ABCaller to automate proactive customer retention calls.
The AI contacted customers nearing contract expiration to offer personalized deals, address service concerns, and ensure satisfaction before they considered switching.
- 25% reduction in churn, improving overall customer lifetime value
- Higher retention rates, particularly among high-value customers
- Increased engagement, with more customers accepting renewal offers
Accelerating New Service Activations
TeleNova implemented ABCaller to automatically contact new customers shortly after sign-up, guiding them through the activation process and resolving common issues.
- 35% faster activation timelines, reducing customer wait times
- 20% increase in completed activations, improving revenue capture
- Reduced workload for customer service teams
Upselling and Cross-Selling Campaigns
MegaCom integrated ABCaller to identify and engage customers with personalized offers based on their usage data. The AI contacted customers at optimal times, increasing the relevance and effectiveness of upsell campaigns.
- 40% increase in upsell conversions, boosting ARPU
- Higher campaign engagement, with personalized call scripts
- More efficient targeting, reducing wasted outreach efforts
The automated reminders and follow-ups have reduced our workload significantly, allowing us to focus on more complex customer issues. It’s a game-changer!
James Carter
ABCaller has been crucial to improving our retention strategy. Customers feel valued, and we’re staying ahead of cancellations with proactive outreach.
David White
With ABCaller handling our activation follow-ups, we’ve seen a major improvement in onboarding efficiency. Customers are happier, and our revenue cycles have shortened.
Laura Kim
ABCaller’s AI-driven approach has transformed our upselling strategy. Customers appreciate the personalized offers, and our revenue per user has grown significantly.
Mark Andrews
ABCaller has significantly improved our payment collection process. Customers respond well to the reminders, and our on-time payment rates have never been higher.
Rachel Perez
ABCaller has revolutionized how we interact with our customers. The AI-driven calls have not only improved our response times but also enhanced customer satisfaction. It’s like having an extra team member who never sleeps!
Sarah Thompson
ABCaller’s ability to personalize interactions has been a huge win for us. Our customers feel heard and valued, which has directly impacted our retention rates. The results speak for themselves!
Emily Zhang
We’ve seen a dramatic improvement in our upsell conversion rates since using ABCaller. The AI’s ability to identify the right opportunities and deliver tailored offers has been incredible. It’s like having a sales superstar on the team!
Michael O’Brien
Affordable pricing plans
Our flexible pricing options make AI-powered voice solutions accessible to businesses of all sizes.
Whether you are a startup exploring AI or an enterprise scaling automation, we have a plan that fits your needs.
Starter
$0.05–$0.08 per minute
Designed for small and medium-sized businesses with flexible pay-as-you-go pricing.
Trial
Ideal for testing without risk. After the trial ends, you can upgrade to any full plan.
Enterprise
$0.03–$0.05 per minute
Tailored for large organizations with custom solutions and full scalability.
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